Orders are sent Canada wide through our selected delivery partners. Orders for in-stock items placed before 12pm EST each day are processed and shipped the same day, excluding weekends and public holidays. After 12pm EST, orders will be shipped on the next business day. Orders placed after 12pm EST on a Friday will only be shipped on Monday morning.
Tracking information is provided for all deliveries. Once your order has shipped tracking details will be sent via email and SMS if you have provided your mobile number.
All of our standing desks, chairs, and accessories are shipped FREE CA Wide to standard addresses. Rural locations may incur an extra charge, but we are happy to ship to your nearest depot for pick up free of charge.
Rural: Rural and remote areas may attract longer shipping times but we make every effort to choose the fastest delivery partner to your area to ensure we provide the fastest delivery times possible.
*The above delivery time frames are estimates from our shipping providers only. Delivery times start from the date of dispatch from our warehouse, not the date orders are submitted and refer to business days not calendar days.
*We make every attempt to ensure all deliveries arrive within the estimated time frames. Although we hope it never happens, delivery delays can occur from time to time that are out of our control. If your order is more than 3 business days late based on the above time frames please contact us and provide your name, order number and date of order.
Once your order has been dispatched from our warehouse you will receive an email with your tracking information and an SMS if you have provided a mobile number. This tracking information will update as soon as your parcel receives the initial scans by our couriers and then you can track your parcels progress online!
We are only able to ship Monitor Arms and Small Accessories to PO Boxes. The larger shipping size of desks, chairs and larger accessories means that we can only ship these to residential or commercial addresses. We are unable to accommodate custom delivery requests, such as calling in advance or on arrival, scheduling specific delivery dates and times, or leaving the package in a specific location.
All products leave our warehouse well packaged, in perfect condition and this is how they should arrive to you! We hope it doesn’t happen but in the unlikely event that an item gets damaged in transit or part of a delivery is missing please notify us via the Contact page or email firstname.lastname@example.org directly within 2 business days of receiving your order.
Please provide your order details and a clear photo or video of the relevant damage so we can organise a replacement part or product as quickly as possible and lodge a claim with the shipping carrier.
We understand that delays are frustrating, so thank you for your patience! Please check the tracking information you have been sent for your delivery in case there is a tracking update or notification of an attempted delivery, issue with the delivery address or the parcel has been taken to a parcel collection point.
If your order is more than 2 business days late based on our delivery estimates please contact us and provide your name, order number and date of order and we will contact the freight carrier directly.