DESKY Shipping Policy
Same Day Shipping
Orders for in-stock items ship the same day if ordered before 12pm EST, excluding weekends and public holidays. Orders placed after 12pm EST will be shipped on the next business day.
Tracking information is provided for all deliveries. Once your order has shipped tracking details will be sent via email and SMS if you have provided your mobile number.
Free Delivery Across Canada
All of our standing desks, chairs, and accessories are shipped FREE in the contiguous United States to standard addresses.
Rural Shipping & Charges: rural and remote areas may attract longer shipping times but we make every effort to choose the fastest delivery partner to your area to ensure we provide the fastest delivery times possible. Rural areas may incur additional shipping fees. Where this is the case one of our team members will contact you to discuss the extra cost or offer to cancel the order.
LTL Freight Charges: larger orders may require delivery via LTL/pallet shipping to ship safely and may incur extra charges. Where this is the case one of our team members will contact you prior to dispatch of your order. For full details see our LTL Freight Policy below.
Shipping Carrier
Orders are sent across Canada through our select delivery partners, Canpar, GLS, Fedex. Purolator and Canada Post. We select the carrier based on the speed of delivery to your address. Shipping to Post Boxes is possible for very small items with Canada Post.
Most orders ship as parcel freight however larger orders may require LTL Freight shipping and will be delivered on a pallet to your address. For full details see our LTL Freight Policy below.
Split Delivery Of Orders
Orders that ship as parcel freight and contain multiples parcels are dispatched from our warehouse together and will usually be delivered together at the same time. However, due to the different sizes of parcels that can make up an order and how they are sorted, it can happen that your order is processed in more than one delivery. Any split deliveries usually occur with a few days of the first delivery and this is most commonly the desktop.
LTL Freight Policy
Larger orders often ship more safely with LTL/pallet shipping where your order is packed carefully on a pallet and shipped with specific LTL freight providers. In some instances, this may require extra pallet freight charges. Where this is the case one of our team members will contact you via email to explain the process and any extra charges that may be required so you choose if you wish to ship this as parcel freight or LTL pallet freight.
Where you choose LTL/pallet freight this may add an extra day processing time to your order. The LTL freight carrier will call prior to delivery to schedule in a delivery window to your address.
Shipping Policy Notes:
*The above delivery time frames are estimates from our shipping providers only. Delivery times start from the date of dispatch from our warehouse, not the date orders are submitted and refer to business days not calendar days.
*We make every attempt to ensure all deliveries arrive within the estimated time frames. Although we hope it never happens, delivery delays can occur from time to time that are out of our control. If your order is more than 3 business days late based on the above time frames please contact us and provide your name, order number and date of order.
Shipping FAQs
Can I track the progress of my order?
Once your order has been dispatched from our warehouse you will receive an email with your tracking information and an SMS if you have provided a mobile number. This tracking information will update as soon as your parcel receives the initial scans by our couriers and then you can track your parcels progress online!
Do you ship to PO Boxes?
We are only able to ship Monitor Arms and Small Accessories to PO Boxes. The larger shipping size of desks, chairs and larger accessories means that we can only ship these to residential or commercial addresses.
Can i provide specific delivery instructions?
We are unable to accommodate custom delivery requests, such as calling in advance or on arrival, scheduling specific delivery dates and times, or leaving the package in a specific location. Such requests can only be accommodated if a customer organises freight collection and services themselves.
What happens if my product is damaged in transit?
All products leave our warehouse well packaged, in perfect condition and this is how they should arrive to you! We hope it doesn’t happen but in the unlikely event that an item gets damaged in transit or part of a delivery is missing please notify us via the Contact page page or email help@desky.ca directly within 2 business days of receiving your order.
Please provide your order details and a clear photo or video of the relevant damage so we can organise a replacement part or product as quickly as possible and lodge a claim with the shipping carrier.
I have not received my order, it appears to be late?
We understand that delays are frustrating, so thank you for your patience! Please check the tracking information you have been sent for your delivery in case there is a tracking update or notification of an attempted delivery, issue with the delivery address or the parcel has been taken to a parcel collection point.
If your order is more than 3 business days late based on our delivery estimates please contact us and provide your name, order number and date of order and we will contact the freight carrier directly.
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