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all your questions answered.

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Regarding
Orders & Payment

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Regarding
Shipping

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Regarding
Warranty, Refund & Return

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Regarding
Assembly & Care of Products

Before You Buy

How stable are your desks?
We are confident that our desks offer best in class stability. It is inevitable that ALL height adjustable desks will experience some small instability/wobble when raised above a seated height and this is simply due to manufacturing tolerances that create space between the extending parts of the legs. The real question is how well a desk is built to minimise this - we are confident that our desks will exceed your expectation for stability.
How much weight can your desks lift?
  • DESKY Dual Sit Stand Desk: 308 lbs (140kg) max capacity
  • DESKY Dual Mini Sit Stand Desk: 308 lbs (140kg) max capacity
  • DESKY Single Sit Stand Desk: 176 lbs (80kg) max capacity 
  • DESKY Air Lift Zero Sit Stand Desk: 33 lbs (15kg) max capacity
  • DESKY Zero Manual Sit Stand Desk: 88 lbs (40kg) max capacity
  • DESKY Zero Pedestal Stand Up Desk: 17 lbs (8kg) max capacity
  • DESKY Fixed Office Side Table: 220 lbs (100kg) max capacity
What are the height ranges of your desks?
  • DESKY Dual/Dual Mini Sit Stand Desk: 23.6"-49.2" (60-125cm) 
  • DESKY Single Sit Stand Desk: 28.7"-48.4" (73-123cm)
  • DESKY Zero Manual Sit Stand Desk: 27.6"-46.1" (64-130cm) 
  • DESKY Air Lift Zero Sit Stand Desk: 29.1"-45.3" (74-155cm)
  • DESKY Fixed Office Side Table: 28.5" (72.5cm) fixed height

Not sure which desk suits your height? Check out our ergonomic desk height calculator to learn the recommended height range for you.

What is the difference between the DESKY Single and DESKY Dual Sit Stand desks?

Our two most popular desks! The DESKY Single Sit Stand desk frame is powered by a single electric motor that has a 176 lbs (80kg) capacity and height range of 28.7"-48.4" (73-123cm), whereas the DESKY Dual Sit Stand desks frame is our premium desk frame powered by a dual motor system with 308 lbs (140kg) capacity and best in class height range of 23.6"-49.2" (60-125cm).

  • Motors: Dual Two, Single One 
  • Capacity: Dual 308 lbs (140kg), Single 176 lbs (80kg) 
  • Warranty: Dual 10 Years, Single 3 Years 
  • Height Range: Dual 23.6"-49.2" (60-125cm), Single 28.7"-48.4" (73-123cm)

The dual series has dual motors is better if you're running a larger setup. You also get a greater adjustable range, meaning the desk is suitable for more users.  Finally there is an upgraded controller and a wider variety of desktop finishes and woods to choose from (the bamboo desktops are very popular.) If you need a more in depth review we've even made a post: Single Vs Dual Motor - Which is better?

Do you offer bulk order discounts?
If you are looking to fit out a workspace or office please contact us for best project pricing via the Contact page or email orders@desky.ca directly for a quote and more information.

Orders & Payment

What payment methods are accepted by DESKY?
Visa, MasterCard, American Express, PayPal, AfterPay and Klarna. We also accept payment via bank transfer – please contact us via help@desky.ca for bank transfer payments.
Will I receive an invoice and confirmation for my order?

All DESKY orders will receive an email order confirmation after the order has been processed. A copy of your invoice will be attached for your records. Please click the link on your order confirmation to download the PDF.

Will I receive tracking information?
We provide tracking for all orders. Your tracking details will be sent via email. Once your order has been packed and dispatched from our warehouse you will receive an email with your tracking information. This tracking information will update as soon as your parcel receives the initial scans by our couriers and then you can track your parcels progress online!
Can I change or cancel my order once it has been processed?

We make every effort to process changes to a submitted order on request. However, we begin processing your order straight away and due to order volumes and courier collections throughout the day this involves a number of steps that may make changing your order not possible.

DESKY aims to ensure that we offer our customers with the best possible shopping experience. If you want to cancel your order please email orders@desky.ca and our customer service team can guide you through our easy Returns process.

I have submitted the wrong address for my order, what can I do?

We begin processing your order straight away but please contact our customer service team immediately if there is an error with your address. If we are unable to update your shipping address we can contact the courier to request a possible redirection.

Shipping

What are the Shipping charges from DESKY?

We offer free shipping for all orders within Contiguous Canada!

How long does delivery take?

Please see our full Shipping Policy for detailed delivery times within Contiguous Canada.

Orders for in-stock items placed before 12pm weekdays are processed and shipped the same day. 

What are the packed weights/dimensions of each desk?

L (inch)
W (inch)
H (inch)
WGT (lbs)
Dual Frame 1 of 2
4.33 10.24 41.34 28.66
Dual Frame 2 of 2
5.90 14.57 25.20 37.48
Cable Mgmt
4.72 6.69 41.34 11.02
Cable Mgmt with Power
4.72 6.69 41.34 13.23
Desky Single Monitor Arm
5.90 7.87 18.50 7.71
Desky Dual Monitor Arm
6.69 9.06
22.83 14.11
Under Desk Drawer
6.30 14.96 20.47 9.70
Single Desk Frame
8.66 10.63 44.49 55.12
1800 Desktop
2.36 34.25 74.40 55.12
1500 Desktop
2.36 34.25 63.39 55.12
1200 Desktop
2.36 34.25 50.79 50.71
Airlift 1 of 2
60.24 31.89 2.76 37.48
Airlift 2 of 2
44.49 21.26 4.72 48.50
Can I track the progress of my order?

Once your order has been dispatched from our warehouse you will receive an email with your tracking information. This tracking information will update as soon as your parcel receives the initial scans by our couriers and then you can track your parcels progress online!

Do you ship to PO Boxes?

We are only able to ship Monitor Arms and Small Accessories to PO Box addresses. The larger shipping size of desks, chairs and larger accessories means that we can only ship these to residential or commercial addresses.

We are unable to accommodate custom delivery requests, such as calling in advance or on arrival, scheduling specific delivery dates and times, or leaving the package in a specific location.

What happens if my product is damaged in transit?

All products leave our warehouse well packaged, in perfect condition and this is how they should arrive to you! We hope it doesn’t happen but in the unlikely event that an item gets damaged in transit or part of a delivery is missing please notify us via the Contact page or email help@desky.ca directly within 2 business days of receiving your order.

Please provide your order details and a clear photo or video of the relevant damage so we can organise a replacement part or product as quickly as possible and lodge a claim with the shipping carrier.

I have not received my order, it appears to be late?

We understand that delays are frustrating, so thank you for your patience! Please check the tracking information you have been sent for your delivery in case there is a tracking update or notification of an attempted delivery, issue with the delivery address or the parcel has been taken to a parcel collection point.

If your order is more than 3 business days late based on our delivery estimates please contact us and provide your name, order number and date of order and we will contact the freight carrier directly.

Warranty, Refund & Return

My desk has stopped working, what should I do?

More likely than not, resetting the control box will do the trick. A reset is a simple process that takes less than a minute and will fix the majority of desk errors. Full desk reset instructions can be found in the instruction manual that came with your desk or online in the Specifications tab on the specific product page. We also have videos on our YouTube to help.

If this does not solve the issue or you need additional assistance please contact one of our customer service team members via the Contact page or by emailing help@desky.ca directly.

What does your warranty cover?

We provide a warranty on all the products we sell.

We offer an impressive 10 year warranty on our core range of DESKY Dual Sit Stand desks, Chairs, Stools and Monitor Arms. Please view our full Warranty Policy here for information on the warranty periods for all products and how to make a warranty claim.

During the warranty period we will repair or replace any parts necessary to correct defects in materials or workmanship and defects affecting the function or operation of your product.

I have received my desk but would like to exchange it for a different model/colour/size?

We want you to love your desk. We are confident that you will after putting it to the test, but if you find that you should have chosen a different desk, prefer a different desktop colour or size, or even a different chair or accessories for example, we can help organise an exchange. Similarly, we understand on rare occasions that our products may just not be the right fit for your needs. Our Return Policy is set up to help – please view our Return Policy here.

What do I do if I have a problem with a product?

We are confident in the quality of our products being of the highest standards but we understand that issues can arise with all products from time to time and we are here to help. In the rare situation that you experience an issue with a product, defect or damage please contact one of our customer service team members via the Contact page or by emailing help@desky.ca directly.

If you have received an incorrect/faulty/damaged item please see our Warranty page for more information.

Assembly & Care of Products

How do I assemble my DESKY?

Every DESKY heights adjustable and fixed height desks comes with an easy to follow instruction manual and step by step assembly instructions. These can also be downloaded as an online resource in the Specification tab on each product page.

Please also watch the helpful assembly video for each desk. Assembly will take as little as 30 minutes for our two leg desks and all desktops we supply come with threaded screw inserts or pre-drilled holes to make assembly as quick as possible.

If you have any questions or would like further guidance in assembling your DESKY please contact us via the Contact page or by emailing help@desky.ca directly.

Do I need a drill or tools?

You will need a Philips head screwdriver, but otherwise assembly of our desks are tool free. Each desk comes with any necessary tools to assembly the desk and our desktops come with threaded screw inserts or pre-drilled holes to make assembly as quick and easy as possible.

How long does it take to assemble?

Assembly will take as little as 30 minutes for our two leg desks and all desktops we supply come with threaded screw inserts or pre-drilled holes to make assembly as quick as possible.

For detailed, step by step instructions please watch the assembly video for each desk or refer to the instructions manual included with each desk.

How do I care for my DESKY Sit Stand Desk?

Proper care of your DESKY is vital to ensure that it remains in the best possible condition for years to come. We have put together a handy Care Guide for your DESKY to help ensure you give it the TLC it deserves.